Many individuals who begin using their very first hosting account, or change companies, usually have questions in regard to how given tasks are executed or experience obstacles when setting up various things such as e-mails, website settings, etc. For this reason, a lot of companies have prepared documentation with the most frequently asked questions and issues in order to help their customers get information swiftly and easily. Consequently, the technical support staff members can dedicate more time to real problems that given customers may be encountering, as the solution for the smaller things will already be available on the web and customers can resolve them without touching base with the customer care team. Having comprehensive documentation is rather important, particularly for new customers with no prior experience at all, since the hosting service involves a ton of features and many individuals can get bewildered about what action to take. A good information repository can both help you carry out the things that you wish and learn how the web hosting service works in general.
Extensive Online Documentation in Shared Hosting
If you’ve purchased your very first shared hosting account from our company or have transferred your website over to us, you will grow used to our services and our custom-created Hepsia Control Panel in a jiffy thanks to the fact that we have compiled an exhaustive online knowledge base where you can find all the info that you may ever need – both general info in regards to the service as a whole and more specific info about the separate functions that you can use and the problems that you might stumble upon. The articles themselves are located in 2 places. The whole article collection is accessible through the Control Panel’s Help section. You can access relevant articles about the different functions in every section of the Control Panel too. You can become aware of how to do pretty much everything, from enabling an .htaccess file to managing a mailing list, and all the articles include comprehensive guides, so you won’t ever become puzzled because of an unclear text. Surely, if you encounter a more specific obstacle and you do not find a solution in our knowledge base, you can contact our help desk support team representatives 24x7x365.
Extensive Online Documentation in Semi-dedicated Hosting
The Help section of the Hepsia hosting Control Panel, which comes with our Linux semi-dedicated hosting, will allow you to access the elaborate online help documentation that we’ve compiled for you. The articles themselves include general info on our hosting services, educational guides about the various functions that you can use, plus troubleshooting guidelines that can help you recover common problems that you could encounter. The topics that we have covered include basically everything, from uncomplicated things such as how to host a brand new domain name in your account, to more complex ones such as which SSH commands are permitted on the semi-dedicated servers. Relevant articles about the features of a specific Control Panel section will always be available on the right-hand side of the page that you’re on, whilst the full article archive is accessible through the all-inclusive Help section.