24/7 Customer Support
Read more about customer support and why it's hard to find an website hosting provider which provides top-class support.
The availability of the customer and tech support that a shared hosting company provides can tell you a lot for the services that they supply too. When you can use only e-mail messages or tickets, you have most probably come across some reseller not the actual hosting provider. If this is the case, you will have to wait for a couple of days so as to have a problem resolved since the reseller may not be checking their communication regularly or they may have to contact the actual web hosting company for extra help. If the provider offers you various ways of communication with quick response time which are available at any time, they are almost certainly the top provider, not a reseller. Which means that you'll benefit from timely assistance and top-notch support because they'll have immediate access to the servers where your account is. No matter what the problem - sales or technical, it is always better to contact your web hosting company directly through your favourite method of communication.
24/7 Customer Support in Shared Hosting
We acknowledge the importance of getting assistance promptly, that's why our shared hosting
services come with 24/7 technical support plus various means of communication. In case you do not have an account yet, you can easily give us a call or come on our live chat and chat with a live agent, so that you can find out about our services or check if our servers meet the system requirements for your web sites. As a result, you won't end up ordering a service which you cannot use effectively. In case you already have your website hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires more analysis. In contrast to the vast majority of providers that you can find today, we answer to all of the tickets within 1 hour, so you will not have to wait for a whole day. Our support services are available twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server
that you choose, you are able to benefit from our 24/7 tech support services even on official holidays. Your sites will be available all of the time and so will we. With plenty of contact options, you can select the optimal approach to contact us and find out about our services if you don't have an account yet, or ask for assistance if you're already one of our customers. You can phone us, start a chat with a live agent, send an email message or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options feature a one-hour response time guarantee, although it hardly ever takes over 20 mins to get assistance whatever the complexity of the problem. Using our customer and technical support services, we are there for you whenever you need us, not a couple of days after that.
24/7 Customer Support in VPS Hosting
In case you get a virtual private server
from our company, you'll be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have several local phone numbers in the U.S.A., Great Britain and Australia plus a live chat service. If you're an active customer and you require help with some technical issue that requires longer time to investigate or resolve, you can open a support ticket from your billing account or you can send an e-mail message and we'll handle the problem and send you a reply within one hour. The answer time is guaranteed 24/7, including holidays and weekends, yet for the vast majority of problems it takes a maximum of 30 minutes to get support. The support service covers your VPS plus all of the pre-installed software it includes, so if you need help with third-party apps, you will be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to receive prompt support in general, let alone if you manage a whole server, so every single dedicated server
that we offer features 24/7 support with 1-hour reply time warranty regardless of the matter. This service is 100 % free for all of the problems with the server or the software that was installed from our admins through the setup, which means that you are able to get in touch with us as many times as you wish, even during holidays. You could either open a trouble ticket from the billing area or you can send an e-mail message, and the actual reply time for either rarely exceeds 30 mins since we have administrators available 24 / 7. If you require general info about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers that we have on as many as three different continents or you may employ our live chat service and consult with an agent online. For third-party software support, we provide a Managed Services upgrade, that you are able to add to your server plan from your billing Control Panel.