There are several ways in which you can touch base with the hosting company whose services you’re using, but the one that you will invariably find no matter which company you choose is a support ticket system. It is the least complicated medium of communication for several reasons. In the event that no client support team representative is free at the moment and they are all occupied, a phone call may not be answered, but a ticket will always be received. On top of that, you can copy/paste large pieces of information without worrying about misprints, and in case a certain issue needs more time to be sorted out or a number of replies have to be exchanged, all the info will be in one and the same location, so each party can always see the steps taken by the other one. The disadvantage of using tickets to contact your web hosting company is that they’re usually separate from the web hosting platform, which suggests that if you have to supply info or to adhere to instructions, you will have to use no less than 2 different interfaces and this number may grow if you want to administer a handful of domain names. Plus, a lot of web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting for a reply.