There are several ways in which you can touch base with the hosting company whose services you’re using, but the one that you will invariably find no matter which company you choose is a support ticket system. It is the least complicated medium of communication for several reasons. In the event that no client support team representative is free at the moment and they are all occupied, a phone call may not be answered, but a ticket will always be received. On top of that, you can copy/paste large pieces of information without worrying about misprints, and in case a certain issue needs more time to be sorted out or a number of replies have to be exchanged, all the info will be in one and the same location, so each party can always see the steps taken by the other one. The disadvantage of using tickets to contact your web hosting company is that they’re usually separate from the web hosting platform, which suggests that if you have to supply info or to adhere to instructions, you will have to use no less than 2 different interfaces and this number may grow if you want to administer a handful of domain names. Plus, a lot of web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting for a reply.
Integrated Ticketing System in Shared Hosting
Our Linux shared hosting come bundled with an integrated support ticket system, which is part of our custom-built Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia permits you to manage everything connected with the web hosting service itself in the very same location – payments, web files, emails, tickets, etc., avoiding the necessity to log in and out of different interfaces. If you’ve got any technical or pre-sales questions or any difficulties, you can send a ticket with several mouse clicks without needing to leave your hosting Control Panel. In the meantime, you can pick a category and our system will offer you a variety of educative articles, which will provide you with more info and which may help you resolve any specific problem even before you actually send a ticket. We guarantee a response time of no more than 60 minutes, even in case it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we use is integrated into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated hosting, which suggests that you will not require one more support platform to get in touch with our customer service team – you can do that on the spot if you confront a challenge. Opening a new ticket takes a few clicks and tracking down an older one is equally easy. With our clever search functionality, you can swiftly find any ticket that you’ve already posted. You can send a ticket at any particular time since our help desk support team representatives are on duty day and night and reply in no more than sixty minutes, even though it seldom takes this much to get assistance. With the Hepsia Control Panel, you’ll have everything in one single place and you can just forget about having to use 2 or more platforms to fix a simple issue.