When your web hosting supplier provides live chat support, you will be able to speak with an agent live and learn useful info or get a problem resolved timely. The basic advantage of using chat as an alternative to calling to consult with a live person is that you will need only a computer with world wide web access, so you won't pay any rates in the event that you are in another state or country. In addition, it is much simpler to copy and paste details for instance domain names, usernames or error messages in other words details that are sometimes hard to share with the other side on the phone. The live chat is also a considerably quicker solution to contact your web hosting service provider's support team compared to using a ticketing system. What's more, if some issue requires some more time to be resolved, you can do something else while you wait for support on the live chat, which means that you won't waste time - something that's not possible when you're on the telephone.