Should you ever encounter a problem with your site and be incapable of dealing with it on your own, ask the hosting provider’s customer support staff to help you bring the website back online. A swift solution would be the best-case scenario, but a lot of companies answer within twenty four hours or even more, all the more so if you’re dealing with a reseller. Even if the problem can be quickly sorted out, your website may not work correctly or may not be accessible whatsoever for a lengthy time period, so you may lose potential clients since it is very unlikely that anyone will willingly come back to an inoperative website. That being said, you ought to make sure not only that you can get in touch with your hosting provider, but also that they can respond and assist you in a timely fashion. If a web app update does not go smoothly or you delete something accidentally, for instance, the site should be fixed swiftly so as to prevent protracted downtime.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from our company, you can forget about waiting for hours and hours, or even one whole day, to receive a response to a helpdesk ticket or an e-mail. No matter when you contact us, we will lend you a hand within less than 1 hour with any pre-sales and technical inquiries that you might have. The fact is, our actual reply time hardly ever surpasses 20-30 minutes. Since we are on duty 7 days a week, you’ll always receive support in a well-timed manner and we understand exactly how vital this is in the digital era. Shortly after you contact us, we will reply to your queries. If you face any technical difficulty, we’ll rectify it instead of you, or we will give you all the needed information in case there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from us, you can take advantage of our unbelievably fast support service. You will receive an answer to any support ticket submitted through the web hosting Control Panel or email sent to our customer and tech support team within the hour. The response time is guaranteed and it is valid regardless of the issue – technical or billing. Often, it takes significantly less time to investigate and solve a problem. We will give you more information if the solution entails something that needs to be done on your end. If you touch base with us during weekends or holidays, the response time will be precisely the same and due to the fact that our support team will be at your disposal day and night, you will get prompt assistance for any general, billing or technical issue regardless of the hour.