Discover what hosting providers mean when they say "phone support".
Despite the fact that this isn't the mainaspect to identify a reliable shared hosting provider from a bad one and a reseller from an actual supplier, being able to call and talk to a live person is a sign that you aren't dealing with a one-person company and that you can get in touch with someone any time you need support. The telephone support for hosting services may vary from general to expert, therefore the problems that can be resolved with a call vary depending on the company. Usually, these matters are simpler and feature billing or first level tech issues because more difficult tasks often need a support ticket where both you and the sysadmins can follow the proceedings with a given situation. Still, being able to call your service provider will save you lots of time and efforts for the numerous small issues which may eventually appear at the time you manage your website hosting account.
Phone Support in Shared Hosting
Because we have live telephone support 14 hours a day, you have the option to call us and speak with our customer support agents to get more information about any of the Linux shared hosting
that we provide and ensure that our servers meet the system requirements for your websites before you purchase anything. For your benefit, we have phone numbers on 3 different continents so you are able to call the one closer to you - in the U.S.A., Great Britain or Australia. In case you're already a customer, you will be able to give us a call about general and billing issues, and even about some tech ones. In case the trouble is strictly technical or it needs longer time to investigate, you'll have to use our ticketing system, that will allow both you and our technical support crew to monitor the info provided by each side.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be certain that there will always be someone to help you when you have any questions about the semi-dedicated server
plans that we offer. Whether you wish to find out more about the packages, you have some billing issue or some general problem, you can give us a call. Though some more complex troubles may require a ticket so as to give some time to our tech support crew to investigate, we'll assist you with a number of tech questions over the phone as well, saving you precious time and efforts. As we have data centers on three different continents - in the United States, Great Britain and Australia, we have local telephone lines in these countries as well. If you are in another country, we also have an international number where you are able to reach us.