Customer Support Channels
A Sixty–Minute Response Guarantee
All your assistance requests will be dealt with in no more than one hour after the trouble ticket or e–mail has been received. If your case calls for additional assistance from a server admin, we’ll forward the support ticket or the e–mail to the person on duty, right away and will leave a comment to notify you that more time will be required for reaching the optimal solution. And if you order our Admin Services package, all of the server administration services included there will be carried out whenever you wish.
An Exceptional Client Support Service
- We will be online for you twenty–four–seven to respond to any enquiries that you may have pertaining to our Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the server. In case you also need help handling server management tasks, you can make use of our Admin Services package, which includes backup hard disk storage space, Operating System updates on a weekly basis, server monitoring and restarting services, plus troubleshooting and software installation procedures.
An Intuitive Help Area
We have equipped our Hosting Control Panel with an exhaustive knowledgebase, which offers detailed explanations of all its features and functions. Also, we have filmed detailed video tutorials that will further demonstrate to you how to perform a particular action or troubleshoot a typically encountered problem. All the instructional articles and the video tutorials are easily accessible from each section of the Hosting Control Panel via the Videos and Help buttons located in the upper right corner.