Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • The Help Center section built into your Hosting Control Panel offers a selection of help articles and regularly asked questions. Aimed toward solving any common issue that you may chance upon, they are written by our support team of experienced technicians.

  • Top quality support service

  • Instructional Videos

  • We have compiled a collection of instructional video tutorials that visually show how you can sort out a typical issue connected with your Linux shared hosting account. You will find the videos in the Help section.

  • Intuitive help center

  • A 60–Minute Response Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 help desk service and come with a 60–minute ticket response guarantee. Our trained customer service technicians will be available to you 24x7x365 and will resolve any problem that you may run into within maximum 1 hour after the support ticket submission. In most instances, a response will be provided to you in less than 20 minutes.