Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Delivering great quality support without delay is our top priority, so that we backup each Linux shared hosting plan with a 1–hour ticket reaction warranty. As you fill in a ticket or drop an e–mail, our client technical support staff will try their best to offer the most satisfactory solution to your problem and to give you guidance in due time.

  • Top quality support service

  • A Top–quality Support Service

  • Contact us anytime necessary. Our staff of consultants will undoubtedly be on–line for you 24x7x365 to answer to all your enquiries and to handle any problem you might have. You are able to submit a help support ticket from the Big Green Host Hosting Control Panel or send us an email anytime. Furthermore, on business days, you can easily give us a call or work with the live chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • If you need support while working on your site within the Control Panel, you are able to always click on the Help key and locate your query in the variety of content articles that will appear. We have also turned much of the posts into video tutorials. The list of movies will show up if you choose the Videos key located on the top right.