1 hour ticket response
Our team of support engineers is focused on providing quick answers to each of your inquiries. We’ll examine your client support ticket as soon as it’s been submitted and will reply back with a solution to your problem within maximum 1 hour after the ticket submission. As a matter of fact, our average technical support ticket response time is 20 minutes.
A Top–Class Customer Care Service
Each member of our tech support team has lots of years of experience in the Linux shared hosting industry and the vast majority of them have been with us for at least 5 years. They are all prepared to reply to all your requests in the most professional way possible.
A User–Friendly Help Center Section
To help you get a quick hint on how you can use a particular feature, we have implemented a very user–friendly Help Center section in your Hosting Control Panel. You can search through a vast collection of web hosting account administration articles and website management articles, browse our F.A.Q. archive or watch our step–by–step video tutorials.
